Shipping Policy

Shipping Policy

  1. Order processing

    • Orders are processed within 24 hours (working day business hours) from the time of payment confirmation.

    • Orders placed after the cutoff time (e.g., 7 pm IST) or on non-working days will be processed the next business day.

  2. Shipping regions & carriers

    • We ship to all locations in India.

    • We partner with reliable courier companies to deliver your package safely.

    • For COD orders, the courier may contact you to confirm delivery.

  3. Shipping charges & free-shipping threshold

    • Standard shipping charge: [insert amount] for orders up to [amount] unless otherwise stated.

    • Free shipping is available for orders above [insert amount] (for India).

    • For remote / special-location pin codes, an extra delivery surcharge may apply — customer will be informed at checkout.

  4. Estimated delivery time

    • Once dispatched, delivery generally takes 3-5 working days within the major metro locations.

    • For non-metro / remote areas, allow up to 7-10 working days.

    • Delivery may be delayed due to courier backlog, natural events, or external factors — in such cases, we will notify you.

  5. Tracking your order

    • After dispatch, you will receive a shipment confirmation email (and SMS) with the tracking number and courier link.

    • You can monitor the progress of your delivery via the courier’s website/app.

  6. Rescheduled/missed deliveries

    • If you are not available at the time of delivery, you may contact the courier to schedule redelivery or pick up from their local facility.

    • We are not responsible for delays caused by the inability to deliver because the recipient was unavailable.

  7. Lost/damaged shipments

    • If the order is lost in transit or arrives damaged, please contact us at [insert support email/phone] immediately (and ideally share photos/video).

    • We will work with the courier to claim insurance or arrange replacement/refund as per our policy.

  8. International shipping (if applicable)

    • For international orders: shipping charges, duties, and taxes (customs) are the buyer’s responsibility unless explicitly included.

    • Estimated delivery time for international parcels: [insert days] days.

    • Note: Some countries may have import restrictions — customers should check local regulations.

  9. Changes to this policy

    • We reserve the right to update or modify this Shipping Policy at any time. The revised version will be posted on our website and will be effective immediately.

  10. Contact us

    • For any shipping-related query, please contact support at [insert email] or call/WhatsApp [insert number].

Please mention your order number when reaching out.